Customer Support Center

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Why should I register myself on the website?

As a registered user, you get to enjoy the below additional features apart from browsing our chemicals portfolio, viewing price* and availability*:

• “Add to Cart” products once you have decided on them

• “Email Cart” without having to enter your contact details every time you add products to the cart

You can create an account by clicking ‘Create Account' under the 'My Account' dropdown on the right-hand side of any page in the website.

What is “Email Cart”?

“Email Cart” is a feature that helps you to share your chosen products via email with fellow scientists, purchase managers or anyone who is a stakeholder in your buying journey. It also helps you to avoid re-entering contact details every time you add products to the cart.

How should I use “Email Cart?”

Once you submit “Email Cart”, you will get a confirmation message on the website regarding your successful submission. You will also get an autogenerated email with details of your cart on the website.

Within 24 hours you will get a email/call from our customer support representative to confirm your product selection.

How can I check my order status?

A registered user can check his/her order status by logging in to the website and then clicking on “Order History” in the “My Accounts” section.

How can I check order history?

A registered user can check his/her order status by logging in to the website and then clicking on “Order History” in the “My Accounts” section.

Whom should I contact for more information?

You can email customer service at inchemicals.customerservice@thermofisher.com for more information. Additionally, you can reach us at this toll-free number 1 800 209 7001

* Price and Availability details are applicable for selected brands only.